Refund Policy

Piccazo Nigeria | Lagos, Nigeria
Effective Date: January 1, 2024

1. Overview

At Piccazo, we are committed to delivering excellent creative services and ensuring our clients feel confident engaging us. This Refund Policy sets out the terms under which refunds, cancellations, and rescheduling are handled for our services.

We encourage clients to review this policy carefully before making a booking. If you have any questions, please contact us at refunds@piccazo.com before proceeding.

2. Consultation Session Refunds

The following terms apply to all paid consultation bookings (Standard and Premium plans):

Cancellation 48+ hours before the session
Eligible for a full refund, processed within 5–7 business days to the original payment method.

Cancellation within 48 hours of the session
Not eligible for a refund. However, you may reschedule your session once at no additional charge, subject to availability. The rescheduled session must take place within 30 days of the original booking.

Client no-show (no prior notice given)
The session fee is forfeited. No refund or reschedule will be offered.

Session cancelled by Piccazo
You will receive a full refund or a free reschedule — your choice.

Technical failure on our end preventing the session
You will receive a full refund or a free reschedule — your choice.

3. Production Project Refunds

Deposits: The initial project deposit (typically 50% of the agreed fee) is non-refundable once pre-production activities have commenced. This includes location scouting, crew scheduling, equipment booking, or any creative development work undertaken on your behalf.

Cancellation before pre-production begins: If you cancel before any pre-production work has started, you may be eligible for a full or partial refund of your deposit at Piccazo’s discretion, less any administrative costs incurred.

Cancellation mid-production: If a project is cancelled after principal photography has begun, no refund will be issued for work already completed. You will receive all footage and materials produced up to the point of cancellation.

Dissatisfaction with deliverables: If you are not satisfied with the final delivered content, you must notify us in writing within 7 days of delivery. We will work with you in good faith to address reasonable revision requests as outlined in your project agreement. Refunds for completed productions are not provided except in cases of gross negligence or material failure to deliver the agreed scope.

4. How to Request a Refund

To request a refund or reschedule, please:

1. Email refunds@piccazo.com with the subject line: Refund Request – [Your Name]
2. Include your full name, booking reference number, and reason for your request
3. We will acknowledge your request within 2 business days and confirm the outcome
4. Approved refunds are processed back to the original payment method within 5–7 business days

Please note: Refunds are issued to the original payment method used at checkout. We are unable to issue refunds to a different bank account or card.

5. Disputes

We aim to resolve all concerns amicably and professionally. If you have a dispute regarding a refund or payment, please contact us at info@piccazo.com in the first instance. If a dispute cannot be resolved directly, it may be escalated through the appropriate legal channels under Nigerian law.

6. Updates to This Policy

Piccazo reserves the right to update this Refund Policy at any time. Changes will be posted on this page with an updated effective date. The policy in effect at the time of your booking applies to that booking.

Contact: info@piccazo.com
Piccazo Nigeria, Lagos, Nigeria